Terms and conditions of use
All our products are 100% handmade, so not all products can be exactly the same, since each item is unique.
30 day policy
- If 30 days have gone by since your package arrived, unfortunately we can’t offer you a refund or exchange.
- Your item must be unused and in the same condition that you received it.
- Item must be in resalable conditions and must also be return in the original packaging (box and bag.)
- Only items bought from our website can be accepted.
- All returns are free.
- You may request a return label from us by emailing email@example.com we will get back to you as soon as possible.
- Please include packing slip inside the box as proof of purchase.
- On the packing slip, please include the following:
- Reason for returning
- If you are requesting an exchange, include size.
- Please DO NOT send your purchase back to manufacturer.
- Return Address is listed on packing slip.
- Only ONE return label will be provided per order.
- All returns will be reviewed for final approval
- All returns will be processed after final approval
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition.
- Item is damaged or missing parts for reasons not due to our error.
- There will be an $8 exchange fee on normal purchases.
- Please write down size for which you would like to exchange.
- If item is not available, you will be notified.
- Discounted items are final sale and are not eligible for exchange.
- Sale items are eligible for exchange for an exchange fee of $10.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of shipping will be deducted from your refund.
- After first exchange, you will be responsible for ALL shipping cost.
There may be other instances in which you will be responsible for ALL shipping cost, including return shipping ex: change of color, style etc.
For any additional questions regarding returns please email firstname.lastname@example.org
We will get back to you as soon as possible.